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FAQ

Vanliga frågor gällande W&H produkter och beskrivning gällande hygienfrågor.

Turbiner Turbiner

/products/restaurationprosthetics/turbines/primea (5)
Kan min Primea Advanced Air Turbin steriliseras?

Ja, om din Primea Advanced Air Turbin är märkt med symbolen "Steriliserbar upp till den angivna temperaturen". steriliseringssymbol

Kan min Primea Advanced Air Turbin förberedas i en termisk tvättdisinfektör?

Ja, om din Primea Advanced Air Turbin är märkt med symbolen "desinficerbar termoelement". termisk desinfektionssymbol

Jag har just köpt en ny W&H Primea Advanced Air Turbin. Hur kan jag aktivera det?

Det är inte tillräckligt att endast köpa den avancerade Air Turbinen. För att kunna använda den behöver du hela Primea Advanced Air Systemet - bestående av en turbin, ett styrsystem, användargränssnitt (UI) och matningsslangen med Roto Quick-koppling. Du kan lägga till detta som ett tillägg eller inbyggd lösning till / i din tandläkare

I vilka versioner kan jag köpa Primea Advanced Air Systemet? Vilka är mina installationsalternativ?

W&H kan erbjuda dig Primea Advanced Air Systemet som ett externt tillägg som du kan ansluta till din unit. För att göra detta behöver du en extra matningsslang för din tandvård, ett driftstryck på minst 5 bar och möjligheten att ansluta styrsystemet till elnätet. Kontakta din auktoriserade W & H servicepartner för att kontrollera inloppstrycket för tilluftsluftsslangen. Primea Advanced Air Inbyggt system är integrerat i en tandteknik av utvalda tandtekniska tillverkare eller deras servicetekniker

Finns det olika Primea Advanced Air Turbiner?

Ja, RG-97 L är utrustad med en LED för att belysa behandlingsområdet. RK-97 L ger dig skugglös belysning av behandlingsområdet tack vare 5x Ring LED+. Båda turbinerna har ett mini-huvud och fem sprutportar, liksom en reptålig ytbeläggning.

Synea (11)
What is the maximum length of the rotary instruments?

25 mm for the standard turbine (XX-98 modells) and 21 mm for turbines with small head (XX-97 modells). When using longer rotary instruments the user must ensure by correct selection of the operating conditions, that there is no danger to the user, patient or third parties.

My turbine doesn't have enough power/speed?

Please check drive air pressure on your unit and maintenance of the instruments (Synea with RQ connection = 3 +/- 0,3 bar, with Multiflex® connection 2,5 - 4 bar).

I've just bought a new W&H turbine? Should I call a serviceman for my unit to install it?

Yes, it is neccesary to properly adjust the air/water pressure and if applicable the voltage for the turbine.

At the moment I have a W&H turbine without light. How can I have a light in my turbine?

If there is electricity at the turbine hose, you need a proper coupling and a turbine with light (example: RQ-24 and TA-97 LED). If no ectricity is available, the simplest way is to buy W&H Alegra LED G turbine which has a generator and LED (light-emitting diode) built in. It doesn't require any other investment in the dental unit.

Can my W&H turbine be processed via sterilizer?

Yes, providing that your W&H turbine carries the relevant sterilization symbol. sterilization symbol

Can my W&H turbine be processed via thermal disinfector?

Yes, providing that your W&H turbine carries the relevant thermal disinfection symbol and the thermo disinfector should have a drying cycle. thermal disinfection symbol

Why is a 6-hole connection required for the use of an LED turbine?

A 6-hole connection for the turbine tubing is necessary to supply the turbine with electricity via electrical contacts. Other connections do not provide a power supply.

Is the new LED turbine from the Synea series e.g. compatible with the existing 924 couplings?

Yes, the new generation of turbines can be operated with both the existing and the new couplings.

Which burs can be used with W&H turbines?

Turbines with standard head sizes (models XX-98): 19 mm - 25 mm Turbines with small head sizes (models XX-97): 16 mm - 21 mm

The cutting part diameter for both head sizes is restricted to max. 2 mm. Please observe the technical data provided by the bur manufacturer. When using longer, rotary instruments for special treatment indications, the user must always select the operating conditions correctly in order to avoid placing the user, patient or anybody else at risk.

Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

How does the new W&H Click & Pull system work? How do I remove a turbine?

Use your thumb and index finger to retract the coupling's retention sleeve. The turbine can now be removed from the coupling without any problems. Pulling forcefully on the dental turbine can cause damage. If excessive force is required to remove the turbine, verify that the retention sleeve on the coupling can be moved without any problems.

Smörj- & Rengöringsapparater Smörj- & Rengöringsapparater

Assistina TWIN (7)
Which processing steps are carried out in the Assistina TWIN?

  • Cleaning the spray channels with W&H Activefluid
  • Lubricating the rotating parts with W&H Service Oil
  • Throughout the maintenance process, potentially contaminated aerosols are extracted from the process chamber and the exhaust air is cleaned using a HEPA filter.

What instrument adaptors are available for the Assistina TWIN?

All adaptors that are suitable for the Assistina 3x2/3x3 can also be used in the Assistina TWIN. There is only one exception: the RM/ISO adaptor for the Assistina 3x2/3x3 is not compatible with the Assistina TWIN. The HPI adaptor can be used for the Assistina TWIN instead.

Why does the Assistina TWIN have a HEPA filter?

During the maintenance process in the Assistina TWIN, the rotating parts are lubricated with oil and the spray channels rinsed with cleaning solution. These liquids are introduced to the handpieces using compressed air, which produces aerosols that may contain potentially contaminated body fluids (e.g. blood and saliva). In order to ensure that the apparatus poses no risk to the user, the patient or third parties, the law stipulates that aerosols must be prevented from leaking out of the apparatus. We make sure of this by using active suction and the HEPA filter. This HEPA filter must of course be changed regularly, which is why the lifespan of the filter is matched exactly to the capacity of the two cartridges. The HEPA filter therefore reaches the end of its service life once one set of cartridges has been used.

What does HEPA mean, and what is filtered out of the air?

HEPA is short for 'High Efficiency Particular Air', and the filter is classified as HEPA class E11. This means that the filter retains all particles larger than 1 µm, which includes, among other things, a wide range of bacteria and viruses, suspended particles such as dust and respirable aerosols.

How does the user know when the TWIN Care Set needs to be replaced?

The intelligent process monitoring system documents the number of maintenance cycles that have been performed, thereby automatically calculating the number of instruments that can be serviced with the remaining quantity of fluid. The user receives an alert 300 cycles before the cartridge needs replacing (the oil and cleaner LEDs on the top of the unit turn yellow in colour).

How often does the TWIN Care Set need to be replaced?

The consumption volumes for each instrument are 0.07 ml of oil and 0.07 ml of cleaning solution. This gives a maximum capacity of 2857 cycles. In reality, the value is around 2800 to 2850 cycles, as initial filling is also required and the fill quantity of the cartridges is subject to certain tolerances that are regulated by the applicable standards.

Why is there no rotational lubrication option in the Assistina TWIN?

The oil is atomized in the Assistina TWIN before it is enters the instrument. This ensures full coverage of the gear parts, eliminating the need for technically complex and time-consuming rotational lubrication. However, there is no negative impact on the maintenance quality: the results of a maintenance operation correspond to those achieved with the Assistina 301 Plus.

Assistina 301 plus (4)
How can I check if my Assistina 301 is working correctly?

Check/replace the O-rings on the motor coupling/adapter (FAQ video Assistina O-rings). Ensure that the Start button is held depressed for at least 2 seconds when starting a programme. When the button is pressed, the green ball should be visible on the right in the functional display (cleaning solution). When the button is then released again, the green ball should be shown on the left. This procedure is also demonstrated in the FAQ video "Using Assistina". A detailed functional check can be found in the "weekly checklist" and in the "Test and functional check" section of the instructions for use.

How often should the filter in the supply air be changed (Assistina 301 plus)?

Annually or if the filter is full of debris (visual check - filter should be white). Please see video about changing the filter).

Correct use of Assistina 301plus.

Please find a detailed description about first startup, regular use and maintenance in the user manual. Furthermore you can find video tutorials about Assistina 301plus.

Assistina (4)
How often should the filter in the supply air be changed (Assistina 301 plus)?

Annually or if the filter is full of debris (visual check - filter should be white). Please see video about changing the filter).

Correct use of Assistina 301plus.

Please find a detailed description about first startup, regular use and maintenance in the user manual. Furthermore you can find video tutorials about Assistina 301plus.

Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Elmotor Elmotor

Elmotor (EM-12 L) (10)
Does the electric motor need to be lubricated with oil?

No, the motor bearings require no maintenance. Any additional oil service would reduce the service life of the bearings.

Should I always call my W&H service partner in advance before sending devices/instruments in for repair?

If you are not completely sure of the cause of the problem, it is better to contact your W&H service partner first and speak to a technician. It is sometimes possible to resolve malfunctions together with the technician and decide what needs to be sent in for repair.

What is a brushless electric motor and what benefits does it offer me as a user?

The brushless electric motor is considerably less susceptible to wear than a brush motor, which in turn translates to minimised service and maintenance work. This also means less downtime for the user when servicing proves necessary.

Which contra-angle handpiece series is recommended for the EM-12 L electric motor?

The W&H Synea series – the glass rod elements are optimally suited for use together with the EM-12 L motor and its integrated LED+.

How can I integrate the EM-12 L electric motor into my unit as a Built-in version?

The EM-12 L electric motor can be integrated into a dental unit by selected dental unit manufacturers or their service technicians.

How do I connect the EM-12 L electric motor to my unit as an Add-on?

To connect the EM-12 L electric motor to your dental unit as an Add-on you require a free turbine hose on your dental unit and the possibility of connecting the control to the mains via the included power supply unit. You can control the EM-12 L electric motor using the foot control of your dental unit.

Can I sterilize my EM-12 L electric motor in a sterilizer?

Yes, if your EM-12 L electric motor features the symbol “Sterilizable up to the stated temperature”. sterilisierbar

Does the Built-in version of the EM-12 L electric motor require maintenance?

The Built-in electronic component does not require separate maintenance. However, regular servicing together with the rest of the dental unit should be performed at the intervals prescribed by the pertinent legislation. This makes it possible to guarantee proper function and safety. More detailed information on this topic can be found in the “Service” section of the respective instructions for use.

Does the Add-on version of the EM-12 L electric motor require maintenance?

The EM-12 L electric motor as an Add-on version including accessories requires a regular check once every three years unless shorter intervals are prescribed by law. The regular service must only be performed by an authorised W&H service partner. More detailed information on this topic can be found in the “Service” section of the instructions for use.

Elmotor (EM-E6) (3)
Does the electric motor need to be greased?

No, the motor bearings require no maintenance. Any additional greasing would reduce the service life of the bearings.

I've got a micromotor without light. Do I have to change the micromotor and the contra-angle to have light?

No. You can purchase an Allegra LED G contra-angle which has its own light generator and a LED. No further investment necessary.

Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

LED uppgraderingsset (3)
Does the electric motor need to be greased?

No, the motor bearings require no maintenance. Any additional greasing would reduce the service life of the bearings.

I've got a micromotor without light. Do I have to change the micromotor and the contra-angle to have light?

No. You can purchase an Allegra LED G contra-angle which has its own light generator and a LED. No further investment necessary.

Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Autoklaver Autoklaver

Lisa (27)
Lisa 17/22
What is the maximum noise level of the sterilizer?

The smooth running noise at a pleasant maximum level of 58.5 dB(A) ensures a high comfort working environment.

The sterilization (PROCESS) phase of a sterilization cycle was longer than expected.

POSSIBLE CAUSE
The chamber temperature dropped below the minimum threshold and the software performed a successful recovery.
SOLUTION
Wait for cycle completion. If the problem occurs frequently, contact an authorized W&H service partner.

Warning about saving to the USB (HTML and SCL files)

POSSIBLE CAUSE
The USB mass storage is disconnected or full.
SOLUTION
Check presence and condition of the USB pen drive. If the problem persist, contact an authorized W&H service partner.

Warning about programmed maintenance.

POSSIBLE CAUSE
The maintenance program needs to be carried out.
SOLUTION
Contact an authorized W&H service partner.

The cycle report printer does not work.

Printer not properly connected or not powered.
SOLUTION
Check the data and power connection to the printer.

Lisa 17/22
When the sterilizer is connected to an automated water supply system: there is no clean water in the tank, but the automatic water filling does not fill the water.

POSSIBLE CAUSE
Water fill system not connected
SOLUTION
Connect the water fill system to the sterilizer (see ANNEX 7 for water quality requirements).

POSSIBLE CAUSE
When the water fill system attempted to fill the tank, water was temporarily unavailable
SOLUTION
Since water tank filling is attempted only once in-between cycle execution, this event inhibits water feeding. Switch the sterilizer OFF and then ON again.
Check the external water supply system.
Check for water leaks from the sterilizer.

POSSIBLE CAUSE
Faulty MIN water level sensor in the clean water tank
SOLUTION
Call service.

The sterilizer remains switched OFF.

POSSIBLE CAUSE
The main switch or network circuit breaker is OFF.
SOLUTION
Activate the main switch or network circuit breaker (ON).

POSSIBLE CAUSE
No voltage at the socket.
SOLUTION
Check the building electrical supply.

POSSIBLE CAUSE
The power cord is not connected properly.
SOLUTION
Check and connect the power cord properly.

Water is leaking at the front of the sterilizer.

POSSIBLE CAUSE
Leaks through the chamber door seal.
SOLUTION
Clean or replace the door seal. Clean the door surface facing the chamber.

POSSIBLE CAUSE
Internal leak.
SOLUTION
Contact an authorized W&H service partner.

The cycle starts but there is no rise in pressure/temperature

POSSIBLE CAUSE
The safety thermostat is open.
SOLUTION
Reset the safety thermostat (see chapter “Reset the safety thermostat” in the Instructions for Use).

POSSIBLE CAUSE
Electric/electronic fault
SOLUTION
Contact an authorized W&H service partner.

Lisa 17/22
Corrosion or spots on instruments

POSSIBLE CAUSE
Tap water on instruments when placed in the sterilizer
SOLUTION
Ensure that instruments are dry before they are placed in the sterilizer.

POSSIBLE CAUSE
Use of water of poor quality or water containing chemical substances
SOLUTION
Drain both water tanks. Use good quality water (see APPENDIX 7).

POSSIBLE CAUSE
Organic or chemical residues on the instruments
SOLUTION
Clean, rinse and dry instruments before placing them in the sterilizer (see APPENDIX 2).

POSSIBLE CAUSE
Chamber, trays, tray rack dirty
SOLUTION
Clean the chamber and wash the chamber furniture

POSSIBLE CAUSE
Contact between instruments of different materials
SOLUTION
Ensure that instruments of different materials do not touch (aluminum, carbon or stainless steel, etc.); place them on different trays or cassettes or pouch them (refer to APPENDIX 2).

POSSIBLE CAUSE
Scale deposits on the chamber
SOLUTION
Clean the chamber and use good quality water (refer to APPENDIX 7).

Instruments are turning brown or black.

POSSIBLE CAUSE
Incorrect temperature selected.
SOLUTION
Select a sterilization cycle featuring a lower sterilization temperature. Follow the instructions of the instrument manufacturer.

No cycles are stored in the cycle history menu.

POSSIBLE CAUSE
An electronic board was replaced when serviced.
SOLUTION
The memory of the old board can not be restored. Consult the cycle history in the USB pen drive.

When starting a cycle, the chamber door locks but re-opens immediately. The “Open the door” message appears.

POSSIBLE CAUSE
Door seal not properly placed.
SOLUTION
Ensure that the door seal is correctly inserted around the whole circumference.

POSSIBLE CAUSE
Door jammed by external objects or by the load itself.
SOLUTION
Remove any objects interfering with the chamber door. Check for interference between the door and the chamber furniture and/or the load.

The sterilizer enters into “Standby mode” immediately after being switched on

POSSIBLE CAUSE
The unit was turned off while in standby mode.
SOLUTION
Press the standby mode button to exit.

At the end of the cycle the display reads “Open the door” but it is not possible to open the door.

POSSIBLE CAUSE
The chamber is still under pressure due to an internal malfunction.
SOLUTION
Unplug the sterilizer and wait at least three hours: this releases any internal pressure allowing the chamber door to be opened. Then retry. Call service if the problem persists.

POSSIBLE CAUSE
The bacteriological filter is blocked.
SOLUTION
Remove the bacteriological filter to release the pressure. Replace the filter (see the chapter “400-cycle maintenance – Replacing the bacteriological filter” in the Instructions for Use). Note that bacteriological filters need to be replaced every 400 cycles.

Do I need to carry out periodic testing on my Lisa/Lina/Lara?

Lisa/Lina/Lara features test cycles (B&D/Helix test, Vacuum test). Compulsory and frequency of testing are regulated by local/national guidelines.

What is validation?

Validation is a testing procedure carried out by an official authority, proving the effectiveness of your sterilizer. Compulsories and frequency of validation are regulated by local/national guidelines.

What periodic tests do I need to carry out on my Lisa/Lina/Lara sterilizer?

Country/regional specific laws and guidelines referring to periodical testing or routine monitoring are individual and must be considered. Our recommendation for periodical testing is mentioned in the delivered IFU and depends on the integrated features in your sterilizer.

Do I need to document the results of all periodic tests?

W&H recommends recording all periodic tests, repairs and modifications on the sterilizer in a logbook including date and signature of the person who carried out the test or other activity. Compulsories of recording is regulated by local/national guidelines.

: How long should I archive the documentation of regular tests?

Keep the results according to your country/regional specific laws and guidelines. Those records can be of assistance in case of service as well.

: Does my sterilizer need any periodic qualification/validation?

Validation generally comprises a range of tests defined in internationally recognised standards. These tests begin for every device with the factory tests at W&H. In addition, corresponding documentation is included with your device. Prior to commissioning the device at your premises, the technician performs further checks to ensure the device functions correctly. Then, depending on the national/regional laws and directives, the device must be subjected to a so-called renewed performance qualification at regular intervals. For further information, please contact your dealer.

Whom should I contact to validate and maintain my sterilizer?

Validation shall be carried out by an official authority. Maintenance tasks shall be carried out by a qualified and authorised technician.

How do I change consumable components on my sterilizer?

Consumable replacement instructions are provided in the Instructions for Use, chapter “Maintenance”. In addition, a video description is available: • in the sterilizer, in the maintenance section of the menu (only for Lisa); • in the Consumables & Accessories and Video Tutorial section of this web site.

: How do I clean the water tanks and what products should I use?

Water tank cleaning instructions are provided in the Instructions for Use, chapter “Maintenance”. Information and videos relating to the cleaning of the water tanks and cleaning products can also be found on the Video Tutorial section of this web site.

Which water quality should I use for my sterilizer?

The water quality for sterilizers is internationally specified by standards and directives. The reasons for this are that your sterilizer can be seriously damaged by it or the sterilization can be jeopardized. Consequently, only water with conductivity of less than 15 µS/cm should be used for your W&H sterilizer. The Multidem system is especially suited to preparing suitable water (see chapter “Water quality” in the Instructions for Use).

Should I pouch/wrap my instruments and how long can I store them after sterilization?

To ensure that your instruments are stored in a sterile state from their successful sterilization until they are used, W&H recommends wrapping them in suitable sterile barrier systems before sterilization. The recommended storage period can be found in the recommendations of the wrapping material manufacturer. For further information, please contact your dealer.

Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Lina (12)
LINA PRO13-003
What is the maximum noise level of the sterilizer?

The silent running noise at a maximum level of 66.5 dB(A) guarantees a quiet working environment

What is validation?

Validation is a testing procedure carried out by an official authority, proving the effectiveness of your sterilizer. Compulsories and frequency of validation are regulated by local/national guidelines.

What periodic tests do I need to carry out on my Lisa/Lina/Lara sterilizer?

Country/regional specific laws and guidelines referring to periodical testing or routine monitoring are individual and must be considered. Our recommendation for periodical testing is mentioned in the delivered IFU and depends on the integrated features in your sterilizer.

Do I need to document the results of all periodic tests?

W&H recommends recording all periodic tests, repairs and modifications on the sterilizer in a logbook including date and signature of the person who carried out the test or other activity. Compulsories of recording is regulated by local/national guidelines.

: How long should I archive the documentation of regular tests?

Keep the results according to your country/regional specific laws and guidelines. Those records can be of assistance in case of service as well.

: Does my sterilizer need any periodic qualification/validation?

Validation generally comprises a range of tests defined in internationally recognised standards. These tests begin for every device with the factory tests at W&H. In addition, corresponding documentation is included with your device. Prior to commissioning the device at your premises, the technician performs further checks to ensure the device functions correctly. Then, depending on the national/regional laws and directives, the device must be subjected to a so-called renewed performance qualification at regular intervals. For further information, please contact your dealer.

Whom should I contact to validate and maintain my sterilizer?

Validation shall be carried out by an official authority. Maintenance tasks shall be carried out by a qualified and authorised technician.

How do I change consumable components on my sterilizer?

Consumable replacement instructions are provided in the Instructions for Use, chapter “Maintenance”. In addition, a video description is available: • in the sterilizer, in the maintenance section of the menu (only for Lisa); • in the Consumables & Accessories and Video Tutorial section of this web site.

: How do I clean the water tanks and what products should I use?

Water tank cleaning instructions are provided in the Instructions for Use, chapter “Maintenance”. Information and videos relating to the cleaning of the water tanks and cleaning products can also be found on the Video Tutorial section of this web site.

Which water quality should I use for my sterilizer?

The water quality for sterilizers is internationally specified by standards and directives. The reasons for this are that your sterilizer can be seriously damaged by it or the sterilization can be jeopardized. Consequently, only water with conductivity of less than 15 µS/cm should be used for your W&H sterilizer. The Multidem system is especially suited to preparing suitable water (see chapter “Water quality” in the Instructions for Use).

Should I pouch/wrap my instruments and how long can I store them after sterilization?

To ensure that your instruments are stored in a sterile state from their successful sterilization until they are used, W&H recommends wrapping them in suitable sterile barrier systems before sterilization. The recommended storage period can be found in the recommendations of the wrapping material manufacturer. For further information, please contact your dealer.

Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Tillbehör Tillbehör

W&H Osstell ISQ modul (7)
What does ISQ stand for?

The abbreviation ISQ stands for Implant Stability Quotient. It is a value between 1 and 100 and gives the surgeon an insight of the implant stability after placing the implant. With the ISQ value the surgeon can monitor the osseointegration.

How does the measurement of the ISQ work?

> To measure the ISQ of an implant, you first screw a so called SmartPeg into the placed implant. The SmartPeg, with its magnet on top, works like a small tuning fork. The magnet on the SmartPeg is ‘hit’ with magnetic pulses, from the probe, which makes the SmartPeg vibrate. Due to the stiffness in the interface between the implant surface and the bone the SmartPeg will vibrate accordingly. The more dense the bone is the higher stability and the higher ISQ value.
isq scale

Where can I buy the SmartPegs?

Please contact your local W&H partner
The sale of SmartPegs will be defined per country
The surgeon will receive 5 free SmartPegs. A voucher will be provided with the delivery of the product.

Is the ISQ scientifically proven?

The Osstell ISQ technology is proven by over 700 scientific studies. These studies have shown, that torque and ISQ correlate.

What’s the difference between torque and ISQ?

Torque is a one time, static measurement at the time of placement of the implant and cannot be repeated later on in a non-invasive way. Osstell ISQ measures the lateral stability of the implant and the measurements can be repeated in a non-invasive, dynamic way to monitor the development of osseointegration.

Is every new Implantmed compatible with the W&H Osstell ISQ module?

Yes. All control units SI-1023, SI-1015 and SI-1010 can be upgraded with the W&H Osstell ISQ module

Can the surgeon upgrade the unit by themself or does the unit need technical service?

The surgeon or dental nurse can easily attach the module to the right side of the Implantmed with the help of the provided quick manual. The module is plug-n-play via a USB connection.Implantmed with ISQ model comparison

Piezomed Instrument (5)
Can third-party instruments be used on the Piezomed?

No
a. Different thread
b. The Piezomed instrument detection cannot detect third-party instruments

Is it necessary for the torque driver to engage audibly when tightening the instrument?

Yes, it must engage audibly once, as otherwise the required torque is not achieved.

Can Piezomed instruments also be used on third-party devices?

No
a. Different thread
b. Third-party device cannot find the correct resonance point – instrument fails to oscillate

How long do the instruments last and when should they be replaced?

The useful service life of the instruments is determined by the length of time they are used reprocessing and sterilization cycles have only marginal influence.
a. Instruments need to be replaced
- If there is a loss of power while working
- Where there is visible damage on the working part or the shank of the instrument.
b. Saws must be replaced if
- Teeth are broken off
- Teeth are worn
c. Diamond-coated instruments must be replaced
- As soon as the diamond coating is worn

How are the instruments prepared for cleaning?

a. Preparation in the ultrasonic bath:
- Place the instruments in the instrument tray and lower into the ultrasonic bath.
- Use cleaning agents and disinfectants suitable for hand instruments (probes, mirrors, forceps, etc.).
DO NOT USE a bur bath, as this is very aggressive.
- After cleaning in the ultrasonic bath, rinse adequately with water to remove any remnants of the cleaning agent and disinfectant from the coolant channels.
- Blow dry with compressed air after rinsing
- Replace dried instruments in the instrument tray and package for sterilization

b. Mechanical preparation in the cleaning unit and disinfector
- Use the cleaning adapter for cleaning units and disinfectors (see Instructions for Use – Accessories)
- After preparation in the cleaning unit and disinfector, check that the coolant channels are dry and, if necessary, dry again with compressed air.

Kirurgiapparater Kirurgiapparater

Implantmed (27)
What does ISQ stand for?

The abbreviation ISQ stands for Implant Stability Quotient. It is a value between 1 and 100 and gives the surgeon an insight of the implant stability after placing the implant. With the ISQ value the surgeon can monitor the osseointegration.

How does the measurement of the ISQ work?

> To measure the ISQ of an implant, you first screw a so called SmartPeg into the placed implant. The SmartPeg, with its magnet on top, works like a small tuning fork. The magnet on the SmartPeg is ‘hit’ with magnetic pulses, from the probe, which makes the SmartPeg vibrate. Due to the stiffness in the interface between the implant surface and the bone the SmartPeg will vibrate accordingly. The more dense the bone is the higher stability and the higher ISQ value.
isq scale

Where can I buy the SmartPegs?

Please contact your local W&H partner
The sale of SmartPegs will be defined per country
The surgeon will receive 5 free SmartPegs. A voucher will be provided with the delivery of the product.

What’s the difference between torque and ISQ?

Torque is a one time, static measurement at the time of placement of the implant and cannot be repeated later on in a non-invasive way. Osstell ISQ measures the lateral stability of the implant and the measurements can be repeated in a non-invasive, dynamic way to monitor the development of osseointegration.

Is every new Implantmed compatible with the W&H Osstell ISQ module?

Yes. All control units SI-1023, SI-1015 and SI-1010 can be upgraded with the W&H Osstell ISQ module

Can the surgeon upgrade the unit by themself or does the unit need technical service?

The surgeon or dental nurse can easily attach the module to the right side of the Implantmed with the help of the provided quick manual. The module is plug-n-play via a USB connection.Implantmed with ISQ model comparison

Are previous Implantmed motors compatible with the new Implantmed or vice versa?

No. The new motor has a new technological basis and is the shortest available

What does the LC in EM-19 LC stand for, is there a LED in the motor?

The LC stands for Light Contacts. This means that we have integrated an electrical connection into our new motors. The Light Contacts deliver power to our new contra-angles to offer our customers the best light at any rotation speed. For oral surgery handpieces from W&H, the LED remains in the head of the contra-angles

Can current contra-angles be attached to new motors?

Yes. All W&H surgical contra-angles and handpieces can be attached to the new motor EM-19.

Can the new contra-angles be attached to old motors?

No. In order to deliver the best balance we shortened the inner coupling length. Therefore contra-angles with only an L suffix cannot be attached to old motors

Can our customers disassemble the new contra-angles

Yes. At W&H the letter "S" always communicates, that the surgical contra-angle is disassemble. The letter "I" communicates, that the surgical contra-angle cannot be disassembled (e.g. WS-75 L vs. WI-75)

Are old cable foot controls compatible with the new unit or vice versa?

No. The new cable foot control S-N2 is based on the industrial CAN standard. So connecting the old foot control S-N1 is not possible.

How does it work to wirelessly control the Implantmed and the Piezomed?

W&H introduces a new concept in oral surgery and implantology. Via dongles (receiver), which can be connected to the unit by the doctor, the wireless foot control S-NW communicates with the surgical units of W&H.wireless foot control

Can previous Implantmed units be retrofitted with the wireless foot control

It depends but basically yes. The following units can be retrofitted
Implantmed SI-923 REF16929000
Implantmed SI-915 REF16929001
Elcomed SA-310 REF15933100/15933101/15933102/15933103
Please contact your local W&H Partner to find out if the wireless foot control is already registered in your country

Does my W&H unit need to be serviced.

Regular servicing of function and safety including the accessories is necessary and should be carried out at least once every three years, unless shorter intervals are prescribed by law. Detailed information can be found in the user manual at chapter "Servicing".

Can handpieces from another manufacturer be used on a W&H surgical motor (implantmed / elcomed)?

For applications which do not require accurate torque (drilling, grinding,…), any handpiece with ISO 3964 connection can be used. Please be informed that hand pieces from other manufacturers might not be able to handle the torque of your unit/motor and therefore might get damaged.

Can other brands of tubing be used?

Not recommended. Due to different specifications (material, dimensions) it could cause problems like leakage, insufficient cooling or even damage the unit. For propper tubing see "correlation of tubing" or user manual.

How to insert irrigation tube?

Please find a detailed description in the user manual at chapter "Starting operation - General".

How can the unit / motor be cleaned / sterilized?

Please find a detailed description in the user manual at chapter "Hygiene and Maintenance".

Is it possible to set the motor speed with the program for positioning an implant?

No, the speed in program P4 is 15 rpm when in forward operation and 30 rpm in reverse operation. In program P5 (thread cutter function) the speed is 20 rpm in both forward and reverse operation and only the torque can be set.

Why doesn't the light on my LED G contra-angle handpiece work when I am positioning an implant?

The generator in the contra-angle handpiece requires at least 300 rpm to produce enough electricity for the LED. The rotary speed is between 15 and 50 rpm when positioning an implant.

Does the motor need to be greased?

No, the Implantmed/Elcomed motor does not need greasing. The motor bearings require no maintenance. Any additional greasing would reduce the service life of the bearings.

How can I adjust the torque?

The torque can be adjusted in P4 & P5 only. In- or decreaseing is done via either "+" or "-" button. A detailed description (factory settings, adjstable range,…) can be found in the user manual.

Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Can my Implantmed/Elcomed motor be processed via thermal washer disinfector?

Yes, if the thermal washer disinfector has a drying cycle and the motor bears the sign that it is "Thermo washer disinfectable".

Piezomed (8)
How does it work to wirelessly control the Implantmed and the Piezomed?

W&H introduces a new concept in oral surgery and implantology. Via dongles (receiver), which can be connected to the unit by the doctor, the wireless foot control S-NW communicates with the surgical units of W&H.wireless foot control

How long is the useful service life of the instrument detection?

The instrument detection is located in the LED socket and is automatically replaced at the same time as the LED socket.

Can third-party instruments be used on the Piezomed?

No
a. Different thread
b. The Piezomed instrument detection cannot detect third-party instruments

Is it necessary for the torque driver to engage audibly when tightening the instrument?

Yes, it must engage audibly once, as otherwise the required torque is not achieved.

How long is the useful service life of the LED?

The user must replace the LED socket as soon as the protective coating on the LED discolours and the luminous power is impaired as a result. The length of time this takes can differ depending on the type of steriliser or sterilization process.

Can Piezomed instruments also be used on third-party devices?

No
a. Different thread
b. Third-party device cannot find the correct resonance point – instrument fails to oscillate

How long do the instruments last and when should they be replaced?

The useful service life of the instruments is determined by the length of time they are used reprocessing and sterilization cycles have only marginal influence.
a. Instruments need to be replaced
- If there is a loss of power while working
- Where there is visible damage on the working part or the shank of the instrument.
b. Saws must be replaced if
- Teeth are broken off
- Teeth are worn
c. Diamond-coated instruments must be replaced
- As soon as the diamond coating is worn

How are the instruments prepared for cleaning?

a. Preparation in the ultrasonic bath:
- Place the instruments in the instrument tray and lower into the ultrasonic bath.
- Use cleaning agents and disinfectants suitable for hand instruments (probes, mirrors, forceps, etc.).
DO NOT USE a bur bath, as this is very aggressive.
- After cleaning in the ultrasonic bath, rinse adequately with water to remove any remnants of the cleaning agent and disinfectant from the coolant channels.
- Blow dry with compressed air after rinsing
- Replace dried instruments in the instrument tray and package for sterilization

b. Mechanical preparation in the cleaning unit and disinfector
- Use the cleaning adapter for cleaning units and disinfectors (see Instructions for Use – Accessories)
- After preparation in the cleaning unit and disinfector, check that the coolant channels are dry and, if necessary, dry again with compressed air.

Elcomed (11)
Does my W&H unit need to be serviced.

Regular servicing of function and safety including the accessories is necessary and should be carried out at least once every three years, unless shorter intervals are prescribed by law. Detailed information can be found in the user manual at chapter "Servicing".

Can handpieces from another manufacturer be used on a W&H surgical motor (implantmed / elcomed)?

For applications which do not require accurate torque (drilling, grinding,…), any handpiece with ISO 3964 connection can be used. Please be informed that hand pieces from other manufacturers might not be able to handle the torque of your unit/motor and therefore might get damaged.

Can other brands of tubing be used?

Not recommended. Due to different specifications (material, dimensions) it could cause problems like leakage, insufficient cooling or even damage the unit. For propper tubing see "correlation of tubing" or user manual.

How to insert irrigation tube?

Please find a detailed description in the user manual at chapter "Starting operation - General".

How can the unit / motor be cleaned / sterilized?

Please find a detailed description in the user manual at chapter "Hygiene and Maintenance".

Why doesn't the light on my LED G contra-angle handpiece work when I am positioning an implant?

The generator in the contra-angle handpiece requires at least 300 rpm to produce enough electricity for the LED. The rotary speed is between 15 and 50 rpm when positioning an implant.

Does the motor need to be greased?

No, the Implantmed/Elcomed motor does not need greasing. The motor bearings require no maintenance. Any additional greasing would reduce the service life of the bearings.

Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Can my Implantmed/Elcomed motor be processed via thermal washer disinfector?

Yes, if the thermal washer disinfector has a drying cycle and the motor bears the sign that it is "Thermo washer disinfectable".

Hand- och vinkelstycken Hand- och vinkelstycken

Vinkelstycken (11)
Can current contra-angles be attached to new motors?

Yes. All W&H surgical contra-angles and handpieces can be attached to the new motor EM-19.

Can the new contra-angles be attached to old motors?

No. In order to deliver the best balance we shortened the inner coupling length. Therefore contra-angles with only an L suffix cannot be attached to old motors

Can our customers disassemble the new contra-angles

Yes. At W&H the letter "S" always communicates, that the surgical contra-angle is disassemble. The letter "I" communicates, that the surgical contra-angle cannot be disassembled (e.g. WS-75 L vs. WI-75)

What is the difference between WI-75 and WS-75?

Both assure maximum performance. The WS-75 can be dismantled and therefor it can be cleaned more thoroughly.

How to dismantle the handpiece

See detailed description in user manual or Video.

Why doesn't the light on my LED G contra-angle handpiece work when I am positioning an implant?

The generator in the contra-angle handpiece requires at least 300 rpm to produce enough electricity for the LED. The rotary speed is between 15 and 50 rpm when positioning an implant.

Which material is used at W&H surgical instruments?

Internal and external parts are of high quality stainless steel (including the contra-angle handpiece head).

Can LED instruments with generator be sterilized?

Yes, W&H handpieces with LED and generator are both sterilizable sterilizable and thermodisinfectable thermodisinfectable.

Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Can my W&H handpiece be processed via sterilizer.

Yes, providing that your W&H handpiece carries the relevant sterilization symbol. sterilization symbol

Is the removable spray clip of my surgical hand piece sterilizable?

Yes. In order to extend the live span of the clip, W&H recommends to remove the clip from the hand piece and sterilize it separately (hand piece and clip in one pouch but separated).

Handstycken (10)
Can current contra-angles be attached to new motors?

Yes. All W&H surgical contra-angles and handpieces can be attached to the new motor EM-19.

Can the new contra-angles be attached to old motors?

No. In order to deliver the best balance we shortened the inner coupling length. Therefore contra-angles with only an L suffix cannot be attached to old motors

Can our customers disassemble the new contra-angles

Yes. At W&H the letter "S" always communicates, that the surgical contra-angle is disassemble. The letter "I" communicates, that the surgical contra-angle cannot be disassembled (e.g. WS-75 L vs. WI-75)

What is the minimum shaft lenght of the bur for the S-12?

The shaft of the bur should be at least 53mm long.

How to dismantle the handpiece

See detailed description in user manual or Video.

What is the minimum shaft lenght of the bur for the S-11?

The shaft of the bur should be at least 44mm long (ISO-shaft 104).

Which material is used at W&H surgical instruments?

Internal and external parts are of high quality stainless steel (including the contra-angle handpiece head).

Can LED instruments with generator be sterilized?

Yes, W&H handpieces with LED and generator are both sterilizable sterilizable and thermodisinfectable thermodisinfectable.

Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Can my W&H handpiece be processed via sterilizer.

Yes, providing that your W&H handpiece carries the relevant sterilization symbol. sterilization symbol

Sågar Sågar

How to dismantle the handpiece

See detailed description in user manual or Video.

Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Can my W&H handpiece be processed via sterilizer.

Yes, providing that your W&H handpiece carries the relevant sterilization symbol. sterilization symbol

Kopplingar Kopplingar

Roto Quick (6)
Are there other couplings than the Roto Quick available?

Yes. W&H also offers the "RM-34 LED" for Multiflex® connection.

Why is a 6-hole connection required for the use of an LED turbine?

A 6-hole connection for the turbine tubing is necessary to supply the turbine with electricity via electrical contacts. Other connections do not provide a power supply.

Can I use all instruments which fitted the old Roto Quick coupling (924, ...) with the new RQ-24 too?

Yes. All existing and new instruments can be used with couplings from both the old and the new generations.

Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Can the W&H coupling be thermodisinfected and sterilized?

No, thermodisinfection of the coupling is not permitted; sterilization in steam sterilizers can be applied at a temperature of 135°C. Hot air sterilization and/or cold sterilization (placing in liquids) are not approved. sterilization

How does the new W&H Click & Pull system work? How do I remove a turbine?

Use your thumb and index finger to retract the coupling's retention sleeve. The turbine can now be removed from the coupling without any problems. Pulling forcefully on the dental turbine can cause damage. If excessive force is required to remove the turbine, verify that the retention sleeve on the coupling can be moved without any problems.

RM-34 LED för Multiflex (1)
Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Luftmotor Luftmotor

Does the air motor need to be greased?

Yes, the air motor must be greased as described in the "Hygiene and care" section of the instructions for use.

Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Vattenreningsapparater Vattenreningsapparater

Multidem (2)
Which water quality should I use for my sterilizer?

The water quality for sterilizers is internationally specified by standards and directives. The reasons for this are that your sterilizer can be seriously damaged by it or the sterilization can be jeopardized. Consequently, only water with conductivity of less than 15 µS/cm should be used for your W&H sterilizer. The Multidem system is especially suited to preparing suitable water (see chapter “Water quality” in the Instructions for Use).

Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Osmo (2)
Which water quality should I use for my sterilizer?

The water quality for sterilizers is internationally specified by standards and directives. The reasons for this are that your sterilizer can be seriously damaged by it or the sterilization can be jeopardized. Consequently, only water with conductivity of less than 15 µS/cm should be used for your W&H sterilizer. The Multidem system is especially suited to preparing suitable water (see chapter “Water quality” in the Instructions for Use).

Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Dist (1)
Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Tillbehör Tillbehör

Service Oil F1 (6)
Why is W&H oil better than other lubricants?

Extensive research and testing produced a formula which best covers the extreme demands of dental instruments. It consists of an all-synthetic special oil of the highest purity supplemented by the specially developed additive package.

Can W&H Service Oil F1 be sterilized?

Yes, W&H has checked the sterilizability precisely. W&H Service Oil F1 was not found to influence the sterilization of the instruments in any way.

Up to what maximum temperature is the oil stable without problems?

W&H Service Oil F1 has long­term stability between –30 °C and +160 °C.

Which aerosol is used in the W&H F1 spray can and what properties does it have?

A mixture of propane and butane (standard aerosol in all spray cans). It contains no CFCs and as such is environmentally-friendly.

How should I dispose of empty cans?

In accordance with the national regulations for aerosol cans. More information on disposal can be found on the safety datasheet.

Can I use any oil to lubricate my W&H instruments?

W&H recommends that W&H instruments are lubricated with W&H oil which has been designed and developed to enhance the performance of your W&H instrument.

Seal2 (2)
Should I pouch/wrap my instruments and how long can I store them after sterilization?

To ensure that your instruments are stored in a sterile state from their successful sterilization until they are used, W&H recommends wrapping them in suitable sterile barrier systems before sterilization. The recommended storage period can be found in the recommendations of the wrapping material manufacturer. For further information, please contact your dealer.

Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

LisaSafe (1)
Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

LisaWare (1)
Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Hand- och vinkelstycken Hand- och vinkelstycken

Labhandstycke 945 (1)
Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Labapparater Labapparater

Perfecta 300/600 (1)
Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Perfecta 900 (1)
Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Hand- och vinkelstycken Hand- och vinkelstycken

Endea Endo Cursor (3)
Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Can my W&H handpiece be processed via sterilizer.

Yes, providing that your W&H handpiece carries the relevant sterilization symbol. sterilization symbol

Can my W&H handpiece be processed via thermal disinfector and sterilizer.

Yes, providing that your W&H instrument carries the relevant thermal disinfection and sterilization symbol and the thermo disinfector should have a drying cycle.

Endo NiTi (3)
Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Can my W&H handpiece be processed via sterilizer.

Yes, providing that your W&H handpiece carries the relevant sterilization symbol. sterilization symbol

Can my W&H handpiece be processed via thermal disinfector and sterilizer.

Yes, providing that your W&H instrument carries the relevant thermal disinfection and sterilization symbol and the thermo disinfector should have a drying cycle.

Protetikskruvdragare Protetikskruvdragare

Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Luftscaler Luftscaler

Proxeo (4)
Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Can my W&H handpiece be processed via sterilizer.

Yes, providing that your W&H handpiece carries the relevant sterilization symbol. sterilization symbol

Can my W&H handpiece be processed via thermal disinfector and sterilizer.

Yes, providing that your W&H instrument carries the relevant thermal disinfection and sterilization symbol and the thermo disinfector should have a drying cycle.

How does the new W&H Click & Pull system work? How do I remove a turbine?

Use your thumb and index finger to retract the coupling's retention sleeve. The turbine can now be removed from the coupling without any problems. Pulling forcefully on the dental turbine can cause damage. If excessive force is required to remove the turbine, verify that the retention sleeve on the coupling can be moved without any problems.

Hand- och vinkelstycken Hand- och vinkelstycken

Proxeo (3)
Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Can my W&H handpiece be processed via sterilizer.

Yes, providing that your W&H handpiece carries the relevant sterilization symbol. sterilization symbol

Can my W&H handpiece be processed via thermal disinfector and sterilizer.

Yes, providing that your W&H instrument carries the relevant thermal disinfection and sterilization symbol and the thermo disinfector should have a drying cycle.

Ozonapparater Ozonapparater

Prozone (1)
Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Hand- och vinkelstycken Hand- och vinkelstycken

Synea (3)
Should I call the service station before sending equipment for repair?

If you are not sure what the cause of the problem is, it is better to call the service station and talk to a technician. Together with the technician it can be determined what needs to be sent in and sometimes it is possible to even solve the problem right away.

Can my W&H handpiece be processed via sterilizer.

Yes, providing that your W&H handpiece carries the relevant sterilization symbol. sterilization symbol

Can my W&H handpiece be processed via thermal disinfector and sterilizer.

Yes, providing that your W&H instrument carries the relevant thermal disinfection and sterilization symbol and the thermo disinfector should have a drying cycle.