W&H ProService

W&H ProService means top quality professional service, competent support and excellent know-how.

We are distinguishable due to our comprehensive network of reliable service partners with a common goal to always find the best and fastest possible solution for our customers.

Why Choose W&H ProService

With over 150 years W&H UK Service offers KNOW&HOW

Professional Service every time
Professional Service every time

W&H UK have an in-house Technical Service Department with a dedicated team of 10 factory trained and qualified Field Service Engineers providing state of the art service and support across the UK.

In addition we work with our Accredited Service Partners, to ensure that you get the high quality service you deserve from your choice of provider.

We at W&H take great pride in our after sales service and understand the importance of taking care of our customers.

In order to make sure that we work with you to provide the service you expect, we offer a PremiumCare for easy management of outgoings.

To assist you in enjoying the quality of your W&H products long term, please use our tips & tricks and our hygiene workflow W&H Aims (Advanced Infection prevention Management Solutions).

Please note these services are provided by W&H (UK) Ltd and are available to customers residing in the United Kingdom or Ireland only. Terms and Conditions apply. E & OE.

ProService Tips

  • Does my transmission instrument need maintenance?

    Whether using straight or contra-angle handpieces, couplings or turbines all transmission instruments can fail. We recommend annual maintenance for all your instruments, to maximise their service life and minimise downtime. Whether your instruments are maintained regularly or not, it is worth knowing the signs that indicate a need for maintenance or repair. Look out for the following signs that your transmission instrument may need maintenance or repair:

    • Increased heat from the instrument
    • Unusually strong vibrations
    • Increased volume
    • Lower power/speed
    • Reduced bur holding force
    • Decreasing light intensity/light fluctuations
    • Reduced spray intensity/spray fluctuations
    • Coolant failure or leakage

    If you notice one or more of the above contact an authorised "W&H service partner".
    Instrument Mainentance
  • Safety technical checks for medical devices

    To ensure safety of users, patients and third parties, medical electrical devices must be checked regularly. For this reason, the Medical Devices Act provides safety checks. During the check, it is determined whether a device is functional, electrically safe and in proper condition at the time of inspection. The safety check must be carried out every three years or according to the manufacturer's instructions. For W&H devices such as Implantmed or Piezomed, the safety check is mandatory every three years. National regulations can include exceptions for shorter inspection periods.

    The safety check may only be carried out by qualified companies and institutions. These companies confirm the proper functioning of the devices and thus ensure the safety of patients, users and third parties.

    Safety checks are necessary for all W&H stand-alone devices, including: Implantmed, Elcomed, Piezomed, Pyon, Tigon/Tigon+ or Proxeo Ultra.

    Any questions? In case of service, the "W&H service partners" are happy to help.
    Medical Device Checks
  • What are maintenance kits? And why are they so smart?

    All equipment is exposed to a certain amount of wear over time. This wear may be aesthetic or more importantly cause a system fault. Maintenance kits are designed to reduce this as they contain the spare parts that need to be replaced on a regular basis, no more and no less!

    Maintenance kits are designed either for end users or for service partners and are tailored to a defined product. A popular example are our maintenance kits for W&H sterilizers, which are normally used to carry out the recommended service after 800 or 4,000 sterilization cycles.

    • Service after 800 cycles: Do it yourself! The spare parts included in the maintenance kit can be replaced by the end user. The costs can be calculated exactly. Using original spare parts contributes to the long service life of the sterilizer.
    • Service after 4,000 cycles: The service after 4,000 cycles can only be carried out by an authorized service technician or a specialist workshop. The device must be opened and the parts included in the maintenance kit must be replaced. The costs for this can also be calculated exactly.

    Maintenance kits thus offer absolute cost transparency. The advantage over purchasing individual spare parts is obvious. For information on all available maintenance kits, please contact your
    "W&H service partner".
    Maintenance kit
  • Perfect cleaning – without tools

    Surgical interventions are always challenging. So, in order to meet the high hygiene requirements, the W&H S and WS surgical handpiece ranges allow for quick easy disassembly quickly and easily. This is simple to do and does not require tools. Effective cleaning also extends the service life of your instruments. The surgical straight and contra-angle handpieces can then be reassembled just as quickly and easily.

    How to properly disassemble and reassemble our surgical contra-angle handpiece WS-75 is shown in this "video".

    In case of service, the "W&H service partners" are happy to help.